Datamatics CX Analytics generates real-time and actionable insights across all touch-points in the customer journey. We provide a deeper understanding of the customer to drive better interaction, experience & outcomes.

Datamatics CX Analytics enables businesses to leverage data to generate insights across their omnichannel journey. We enable businesses to identify gaps in the existing data practices and bridge them through intelligent interventions.

Most Customer Experience Analytics solutions have in-built AI algorithms for analyzing data at various stages of customer engagement along with reports. However, not all technology solutions offer all the desired features under one roof. Datamatics enables businesses to select state-of-the-art solutions for specific business requirements and build ensembles for end-to-end automation.

Modern-day productivity tools and solutions can easily integrate with existing business architectures and business systems, such as CRM solutions. Customer Experience Analytics solutions easily integrate with all business systems using APIs.

Customer Experience Analytics solutions usually augment customer databases and CRM systems. These databases are single-source-of-truths that connect the customer-specific data received in an omnichannel environment. Hence, Customer Experience Analytics solutions easily analyze customer-specific data to generate reports about customer sentiment, friction, etc.