Omnichannel Customer Support powered by Super Agents and an AI-driven workforce
Omnichannel Customer Support powered by Super Agents and an AI-driven workforce
Datamatics CXM ensures faster and better customer service through a systematic People-Process-Technology convergence. With 24x7 multi-lingual support, we leverage technology to provide real-time resolution, customer satisfaction, loyalty, and advocacy.
Elevate Customer Care with Our Comprehensive CX Management Services
Zero downtime through tiered technical support for L1 and L2 issues
Managing social media platforms for brand consistency and customer satisfaction
Humanizing the Digital -The AI driven contact centers of the future
Our managed service includes comprehensive support such as program enhancement, ad-hoc extended support, troubleshooting, platform configuration updates, change management consulting, IT integration support, platform training, and best practice guidance. We ensure your program's continuous success and optimization.
Any organization using Qualtrics or looking to integrate Qualtrics into their systems can opt for our managed service. Any organization who is looking for extended team to support on Qualtrics implementation. It is ideal for businesses of all sizes seeking to optimize their experience management programs and ensure continuous improvement.
Our managed service optimizes your experience management program by providing expert support for platform configurations, troubleshooting, and continuous program enhancement. We help you implement best practices and ensure your platform adapts to evolving needs, resulting in improved performance and outcomes.
Custom Engineering involves developing specialized technical solutions tailored to your business's unique needs. It is important because it addresses specific challenges, streamlines processes, and enhances customer experiences through innovative technologies like automation, middleware integration, and Generative AI.
Organizations of all sizes looking to address specific business challenges and requirements can benefit from our Custom Engineering services. It's especially valuable for businesses seeking to automate processes, integrate disparate systems, and leverage Generative AI for advanced data analysis and content creation.
We collaborate closely with your team to understand your unique requirements, challenges, and goals. Our experts then design and implement bespoke solutions that address these needs with precision and efficiency, ensuring optimal performance and alignment with your business objectives.
Our Advisory service includes comprehensive customer journey mapping, strategic goal setting, KPI development, and tailored feedback mechanisms. We provide guidance through design sessions, focusing on program strategy and establishing processes to drive business actions.
Organizations of all sizes looking to enhance enterprise decision-making and customer experience through optimized XM tools and data can benefit from our Advisory service. It is particularly valuable for businesses seeking to implement best practices and drive strategic actions.
We collaborate with your team to understand your unique business context, goals, and challenges. Based on this understanding, we tailor our design sessions and workshops to provide customized guidance and solutions that align with your specific needs and objectives.
Solution Design involves creating and implementing tailored technical solutions to address your business needs. It is important because it ensures your technical architecture supports your program's goals, enhances data management, and improves customer experience through seamless system integration.
Organizations looking to optimize their technical architecture, integrate CRM systems, and improve data management can benefit from our Solution Design service. It is ideal for businesses seeking to align technical solutions with their strategic objectives.
Our Solution Architects leverage deep technical expertise and integration skills to design and implement solutions. We collaborate closely with your teams to understand your requirements, plan the architecture, document integrations, and conduct User Acceptance Testing (UAT) to ensure solutions meet business standards.
Platform Implementation involves configuring experience management solutions tailored to your specific needs and goals. It is important because it ensures that your experience management platform is set up correctly and optimized to achieve your business objectives, such as gathering customer feedback, analyzing data, and improving workflows.
We maintain active collaboration with stakeholders to understand their requirements and expectations fully. Our Implementation Consultants work closely with your team to ensure that the platform is configured to meet your specific business needs, providing expert guidance and support throughout the setup and deployment phases.
Request Customized Customer Care CXM Services for Your Business Today
Datamatics is a Digital Technologies, Operations, and Experiences company that enables enterprises to go Deep in Digital to boost their productivity, customer experience and competitive advantage.