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Customer Care CX Services

Omnichannel Customer Support powered by Super Agents and an AI-driven workforce

Datamatics CXM ensures faster and better customer service through a systematic People-Process-Technology convergence. With 24x7 multi-lingual support, we leverage technology to provide real-time resolution, customer satisfaction, loyalty, and advocacy.

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Customer Care CXM Services

Elevate Customer Care with Our Comprehensive CX Management Services

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Omnichannel Support

  • Unified customer interactions
  • Omnichannel customer engagements
  • Connected customer experience
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IT Helpdesk

Zero downtime through tiered technical support for L1 and L2 issues

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Concierge Services

  • White-glove concierge services
  • Personalized customer engagements
  • Bespoke assistance
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AI Agents

  • AI-driven digital workforce
  • Technology augmentation for human-agent support
  • Self-service analytics for better customer service
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Social Media Engagement

Managing social media platforms for brand consistency and customer satisfaction

Resources

Case Study

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A Premier International Airfare Travel Platform in North America Improves Customer Experience and NPS Through Omnichannel Transformation

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Whitepaper

Transform into an AI-at-the-Core Contact Center and unlock CXM value

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Webinar

Humanizing the Digital -The AI driven contact centers of the future

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Case Study

A Leading Global Software Provider Increased First Call Resolution to 88% with Omnichannel Support

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Blog

Build customer management practices with empathy and Responsible AI at the core-2

Build Customer Management Practices with Empathy and Responsible AI at the Core

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Frequently Asked Questions

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