Using generative AI for the wrong business use cases leads to high failure rates and diminishes the value of AI in organizations. To avoid this, IT leaders can use this guidance to evaluate if GenAI is the right fit for their use case or whether to consider alternative AI techniques.
Leaders in the Quadrant Knowledge Solutions SPARK Matrix for Contact Centre Outsourcing Services 2024
September 2024
The Quadrant Knowledge Solutions SPARK Matrix™ 2024 assessment provides an in-depth analysis of the global contact center outsourcing services market, key trends, market dynamics, and the competitive positioning of the top 26 vendors.
The report highlights Datamatic's strong positioning in the Contact Center Outsourcing Services (CCOS) market through its AI-powered Digital Experiences. With multilingual omnichannel contact centers, Datamatics delivers exceptional customer service and experiences that boost CSAT and loyalty.
Major Contender in the Everest Group Robotic Process Automation (RPA) Products PEAK Matrix® Assessment 2024
October 2024
Everest Group recently released the Robotic Process Automation (RPA) Products PEAK Matrix® Assessment 2024. The report provides an overview of 27 RPA technology providers, segmented into the categories of Leaders, Major Contenders, Aspirants, and Star Performers. Datamatics has been recognized as a "Major Contender" in this space.
TruBot features as a 'Major Contender' in Everest's Robotic Process Automation (RPA) – Technology Vendor Landscape with Products PEAK Matrix® Assessment 2020
