A Large private sector bank automates customer swipe-in process with TruBot leading to 80% cost savings

Solution

The Bank has taken major initiatives at all levels to digitally transform their core operation process. Datamatics’ experts conducted the feasibility study to assess the client’s readiness for automation; and then navigated through a well-orchestrated strategy plan by implementing its AI-enabled proprietary RPA solution, TruBot.

In order to make the process error proof, Datamatics designed a web interface to collect all the incoming requests and linked it to the unified desktop system at the bank’s branch / contact centre / CPC from where TruBot could capture customer requests fed in physically by the bank’s representatives.