AI, the double-edged sword?

Overview

Leveraging Artificial Intelligence (AI) for CX can have a significant advantage that can leave a lasting impression on your customers!

AI can create a positive impact by delivering outcomes like - freeing human agents to focus on more complex and nuanced issues, agent efficiency, speed, reduced operations Cost Saving, scalability & hyper-personalization. However, it can also lead to - lack of a Human approach, lack of empathy and emotional intelligence, privacy and security concerns, and inaccuracy in issue resolution due to lack of ‘Human/Agent Intelligence’. To maintain a balance you need an expert who can ‘Humanize the Digital’, and understand the CX landscape while keeping AI & Automation at the core.

You need an expert who can thoughtfully integrate ethical Artificial Intelligence into your CX operations and deploy a 'AI + Human' approach.

Join us for this insightful & iterative Live Webinar to understand how you can create the right balance of Human + AI. You will learn about:

• How to deploy ‘Ethical AI’
  
•  How to blend AI with Human Support
•  Training your AI Systems
•  Security & privacy Measures
•  How to improve speed to service & CX with a Human Touch