Generate value through Human-AI synergy driven CXM
Today, businesses are eager to find the right solution to improve Customer Experience (CX) and arrest customer churn. The answer lies in the synergy between Humans and Artificial Intelligence. It calls for AI-at-the-Core Human-driven Contact Centers for impeccable Customer Management or CX powered by AI. The paradigm normalizes the shortfalls and accentuates individual strong points of the synergy. The AI and Human combination transforms CX and is a potential tool for CXM, a feat seldom achieved individually by either of the components. The paradigm unlocks tremendous CXM value.
Key Takeaways
Humans err and AI-models are indifferent to human-side of customers.
Human agents and AI-driven workflows complement each other.
The synergy opens up a transformational approach for Contact Center management.
