Leveraging AI for CX can have a significant advantage that can leave a lasting impression on your customers!
AI can create a positive impact by delivering outcomes like - freeing human agents to focus on more complex and nuanced issues, agent efficiency, speed, reduced operations Cost Saving, scalability & hyper-personalization. However, it can also lead to - lack of a Human approach, lack of empathy and emotional intelligence, over-dependence on AI, privacy and security concerns, and inaccuracy in issue resolution due to lack of ‘Human/Agent Intelligence’. To maintain a balance you need an expert who can ‘Humanize the Digital’, and understand the CX landscape while keeping AI & Automation at the core.
You need an expert who can thoughtfully integrate ethical AI into your CX operations and deploy a 'AI + Human' approach.
Join us for this insightful & iterative Live Webinar to understand how you can create the right balance of Human + AI. You will learn about:
Sandeep Arora
President of Digital Experiences,
Datamatics
Puneet Jain
Chief Strategy Officer, Board Member, RAKEZ
Larry Fleischman
SVP of Global Sales, Datamatics
Praveer Chadha
SVP, Customer Management services, Datamatics
Finn Raben
Ex-Officio Director, Market Research Institute International
Datamatics is a Digital Technologies, Operations, and Experiences company that enables enterprises to go Deep in Digital to boost their productivity, customer experience and competitive advantage.