The Challenge: A Proctoring Crisis and Operational Risk
The client was suddenly faced with an unexpected operational crisis—their sole proctoring vendor withdrew without warning, leaving them vulnerable and without a backup plan. This dependency exposed critical risks, highlighting the urgent need for a contingency strategy to mitigate future disruptions.
To keep operations running smoothly, the client needed to source and deploy 100 qualified proctors within just two days—a daunting task that required speed and scalability.
The risks were high, with financial losses mounting due to exam cancellations, directly impacting revenue and operational stability. Reputational damage became a growing concern, as missed exams and inconsistencies began to erode stakeholder trust. Credibility was also at stake, with the integrity of the examination process under scrutiny, raising concerns about fairness and reliability.
With no time to waste, the client needed an immediate, high-impact solution to ensure seamless proctoring and safeguard its operations.
