The client is an American test administration company headquartered in Baltimore, Maryland, United States. The company operates a network of test centers across 160 countries, offering thousands of sites where various examinations are conducted.
Examination and Assessments
USA
The client faced significant challenges, including reliance on a single vendor for proctoring, which created operational vulnerabilities. The sudden withdrawal of the vendor highlighted the need for a contingency plan to mitigate dependency risks. Additionally, sourcing and deploying 100 qualified proctors within two days required a flexible and scalable staffing solution, which was difficult to achieve on such short notice.
Any staffing delays would have resulted in financial losses and reputational damage, jeopardizing the client’s credibility and stakeholder trust in its examination processes. This unexpected situation demanded immediate action to prevent schedule disruptions and required the client to streamline resource mobilization quickly and efficiently.
To address the client’s urgent need for proctors, Team Datamatics swiftly mobilized its sourcing and recruitment specialists, implementing a multi-faceted strategy. Leveraging its extensive candidate database, the team collaborated with partner schools, universities, and associations while conducting referral roadshows to tap into trusted networks.
To ensure maximum outreach, Datamatics promoted job posts through branded and paid ads on social media and sourcing platforms. Additionally, bench resources and on-the-job trainees from 10 partner schools were deployed, enabling Datamatics to secure 150 qualified proctors—exceeding the required number within 24 hours.
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