The Challenge: Paper-Heavy Process Delays Operations
The global leader in risk management and insurance services prided itself on delivering accurate and timely claims processing. However, behind the scenes, their operations were weighed down by an overwhelming volume of insurance claim documents arriving daily. These documents varied in length from five pages to over a hundred, creating a processing bottleneck that led to delays and errors.
Every claim required meticulous manual handling—extracting key information, validating details, and ensuring accuracy before proceeding. With thousands of such documents flowing in regularly, the sheer volume became unmanageable. The manual nature of the process not only slowed down turnaround time (TAT) but also introduced inconsistencies, increasing the risk of errors that could lead to financial losses and customer dissatisfaction.
The company recognized the need for a transformation. To remain competitive and uphold its reputation for reliability, they sought an intelligent automation solution that would streamline claims processing while minimizing human intervention.
