The Challenge: Lost in a Sea of Invoices

Ingram Micro faced significant challenges in processing over 3 million pages of unstructured documents annually from 10,000 vendors across 15 languages. The sheer volume and diversity of invoice formats resulted in inefficiencies and increased operational costs due to the need for extensive post-processing corrections.

Additionally, the varying size of invoices—from single-page documents to invoices spanning 300 pages—added another layer of complexity. Each invoice had to be manually reviewed, validated, and entered into their ERP system, leading to an overwhelming workload for the finance team. The reliance on manual data entry resulted in errors, delays, and compliance risks.

To make matters worse, approvals were often bottlenecked due to discrepancies and missing information, delaying payments and straining vendor relationships. Ingram Micro knew that without automation, they risked not just inefficiency but also lost revenue due to late payment penalties and strained supplier trust. The leadership team needed a solution—one that was intelligent, scalable, and capable of handling the complexity of their operations.