The Challenge: Complex & Fragmented Process
The client relied on legacy system to support its multi-life underwriting operations. Managing underwriting for both prospective and existing customers required navigating multiple disconnected systems, each adding layers of complexity to an already intricate process.
With poor integration with the core claim processing system, underwriters had to manually piece together information from different sources. The absence of automation-driven insights based on real-time health assessments further exacerbated the challenge, leading to increased manual work, delays, and inconsistencies.
These challenges were particularly concerning for the Chief Information Officer (CIO), who was responsible for ensuring the company’s technology infrastructure could support business growth and efficiency. To maintain its reputation for delivering seamless healthcare services, the client needed a solution that would modernize its underwriting process, reduce inefficiencies, and enhance operational agility.
