IT Operations Automation: Enhancing Efficiency & Driving Transformation

The client is a leading international Children's Emergency Fund dedicated to providing humanitarian and developmental aid to children worldwide. With operations spanning multiple countries, their mission is to ensure every child has access to healthcare, education, and emergency relief.

The Challenge: Operational Inefficiencies

Administrators had to manually check server logs for critical data, including error details and system issues. The process was time-consuming and prone to human error, making it difficult to maintain optimal performance across the SharePoint environment. Additionally, meeting the increasing demand for extra servers required manual addition or removal, further compounding operational inefficiencies. These labor-intensive processes drove up operational costs exponentially, draining valuable resources that could have been directed towards the organization’s core mission.

The client sought to automate SharePoint farm server monitoring and eliminate the need for continuous manual administration of server logs. Their goal was to create a streamlined, self-sustaining system that would optimize the performance of SharePoint’s front-end, office, and application servers, ensuring seamless management of Record Management and Insight Farms. A scalable, automated solution was not just a preference—it was a necessity to maintain agility and efficiency in their IT operations.

The Solution: Seamless SharePoint Management

Datamatics developed a custom Monitoring Tool using PowerShell scripting, designed to automate error log retrieval and reporting. This tool was scheduled as a job within Windows Task Scheduler, enabling automatic extraction of error logs from the Event Viewer, IIS log files, and SharePoint log files daily. To ensure rapid issue resolution, the tool automatically compiled the retrieved data and sent real-time email notifications to the administration and support teams.

Beyond error tracking, the solution also aggregated data from multiple servers, generating a consolidated report that provided a comprehensive overview of system health. This report was automatically distributed to all SharePoint administrators and support staff, ensuring they had proactive insights into system performance without the need for manual intervention. With this automated process in place, IT teams could shift their focus from troubleshooting to strategic initiatives, ultimately improving system uptime and efficiency.