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 Implemented Salesforce for a Leading International Organization Case Study
Case Study

Transforming NHS Administration: How Datamatics helped Transforming Healthcare Operations for a Leading NHS Service Provider with Intelligent Automation Platform

Client

The client, a leading software company, has been the backbone of administrative efficiency within the UK’s National Health Service (NHS). Specializing in healthcare workflow automation, the company provides critical support to the NHS portal, ensuring seamless management of lab reports, patient onboarding, and documentation.

Industry

Healthcare


Region

United Kingdom

Healthcare-solutions-Datamatics

The Challenge: Legacy System Struggles

The client is a leading service provider to the UK’s National Health Service (NHS) found itself increasingly burdened by outdated processes that failed to keep pace with the demands of modern healthcare.

Their legacy systems, designed in a pre-digital era, Complex applications with comprehensive workflow, lacked the internal APIs needed to integrate various workflows, creating gaps of information across departments.

Moreover, as patient data volumes surged, the CIO faced mounting pressure to modernize infrastructure without disrupting critical services. The need for a scalable, intelligent solution became urgent—one that could integrate seamlessly with existing systems, reduce manual workloads, and ensure real-time accessibility to vital healthcare data.

The Solution: Automation with TruBot & Azure

Datamatics implemented TruBot, Datamatics’ advanced Robotic Process Automation (RPA) tool, alongside Microsoft Azure’s cloud computing capabilities. This solution transformed their approach to handling vast volumes of patient data, streamlining operations while ensuring accuracy and compliance.

TruBot, designed to automate repetitive and rule-based tasks, mimicked human actions to extract, process, and validate data with precision. It seamlessly integrated with the provider’s existing systems, eliminating manual data entry bottlenecks and significantly reducing errors.

Meanwhile, Azure’s cloud infrastructure provided the flexibility and scalability needed to manage growing data volumes securely. Hosting automation processes on Azure enabled seamless accessibility, allowing teams to process and retrieve information in real time from anywhere. With built-in compliance and security protocols, the solution met stringent NHS regulations, reinforcing

Impact: Enhanced Accuracy & Productivity

cc183

Reduced manual efforts by 70%

cc63

Achieved 100% accuracy

cc115

Processed over 52000 lab reports generated

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870 manual clinical hours of working saved

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