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Implemented Salesforce for a Leading International Organization Case Study
Case Study

A Unified Portal for Spot Price Polling for a Leading Derivatives Exchange Platform in Asia

Client

The client is an online commodity and derivative exchange based in India. They provide a commodity exchange platform for market participants to trade in commodity derivatives. These trading platforms combine technological efficiency and market-friendly trading features in a transparent atmosphere to make trading a rich and rewarding experience.

Industry

Banking, Financial Services and Insurance (BFSI)

Region

Asia
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Challenges

  • Manual intervention for critical assessments and tasks: Existing infrastructure needed a lot of manual intervention for recording, audits, and controlled user permissions.
  • Absence of an intuitive design: The existing application needed a better user interface and experience that led to a reduced user retention rate and satisfaction. Moreover, the existing app was not collaborative, or functional and had various external dependencies.

Solutions

  • External APIs integration: The app-enabled client polling agents to connect with external market participants using third-party APIs and record polling quotes. The solution allowed for DevOps pattern and container orchestration. Amazon Aurora database was used to achieve auto-scalability through a large number of polling transitions.

  • Unified polling process: Our solution enabled a digitized polling process with a unified portal with data capturing, data archiving, cloud Based calling, audit, governance setup, rich user interface, and experience.

Impacts

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100% Compliance availability

 Of audit logs for audit trails

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60% efficiency

 With modernization

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80% reduction

 In operational costs

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100% Centralization
With a unified place for all business operations

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