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 Implemented Salesforce for a Leading International Organization Case Study
Case Study

Datamatics Salesforce Automation Streamlines Ed-Tech Sales Operations

Client

The client is a cutting-edge Ed-Tech platform that delivers high-quality, multilingual content tailored to diverse curricula. By leveraging patented AI technology, the platform identifies and addresses learning gaps, ensuring personalized learning experiences for students, educators, and institutions. With a strong focus on innovation, the platform empowers educators and learners alike with data-driven insights and adaptive learning solutions.

Industry

Education


Region

APAC

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The Challenge: Sales Process Roadblocks

As the Edu-Tech company expanded, managing its sales operations across multiple business lines became increasingly challenging. The client needed to automate its extensive sales process for over 100 users across multiple business lines—all within a strict eight-week timeline. Managing sales, customer onboarding, and support across diverse business models (B2B, B2C & B2G) proved to be a complex task, especially with employees spread across different locations.

Ensuring a consistent, efficient, and scalable process across these varied streams became a pressing challenge, requiring a solution that could seamlessly integrate with their operations while meeting the tight deadline.

The Solution: AI-Driven Sales Transformation

Datamatics implemented a comprehensive Salesforce-based solution that seamlessly integrated the client’s sales, customer onboarding, and support operations. By developing over 40 unique processes, the system streamlined workflows across multiple business lines, ensuring efficiency and scalability.

With 76 distinct reports and 7 dynamic dashboards, the solution provided real-time visibility into key sales metrics, empowering leadership with data-driven decision-making. Designed to support a reporting structure for over 60 users, the system also featured 6 integrations with external platforms, enabling smooth data exchange and enhancing overall operational efficiency.

By leveraging intelligent automation and deep Salesforce expertise, Datamatics transformed the client’s fragmented sales ecosystem into a unified, scalable, and high-performance platform—ensuring a successful go-live within just eight weeks.

Impacts: Seamless Sales Automation, Faster Sales Cycle

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Improved lead management process

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Streamline customer on-boarding and Support process

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Integrated Customer Issue Resolution

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Performance overview with a single click

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