India’s largest private sector bank with a network of 4,867 Branches and 14,367 ATMs across India. The client offers a wide range of banking products and financial services to corporate and retail customers.
Challenges
The Bank was looking for a service provider who can support their increased business through scalability of operations and effectively manage the SLAs – Faster Turnaround and Higher Accuracy helping in Bank’s overall efficiency of the Loans back-office operations.
After understanding the requirements, Datamatics implemented its business process management solutions and took a Lift & Shift approach with an intermediary support by connecting a verification program and enhanced the quality and monitoring of the entire flow of receipts till the delivery with effective control on turnaround time.
