|    Careers    |    Press Releases    |     Events    |     Investors    |     Contact Us
Sales Enquiry

Datamatics.AI

Enterprise
Platforms

Digital
Transformation

Digital
Assurance

Automatic Fare Collection

Digital
Finance

Automation

Datamatics
FINATO
AI-powered Finance Transformation

Digital Content
MegaMenu-top10-Global-Vendors

Contact Center Transformation
Digital-first Contact Center Services

Digital Proctoring

Research & Analytics
MegaMenu-superCX
TruBot - Robotic Process Automation (RPA)
Robotic Process Automation
TruCap - Intelligent Document Processing (IDP)
Data Capture With AI/ML
TruBI - Business Intelligence (BI) & Data Visualization
Business Intelligence & Data Visualization
TruAI - Text Analytics & Pattern Detection Platform
Text Analytics & Pattern Detection Platform
TruFare - Automated Fare Collection (AFC) system
Automatic Fare Collection
Digital-Workplace-logo
Datamatics Digital Workplace
Trade Finance - Smart Business Accelerator for Trade Finance
Smart Business Accelerator for Trade Finance
datamatics-finato
CFO Backoffice Transformation
Banking & Financial Services
Banking & Financial Services
Healthcare
Healthcare
Insurance
Insurance
Travel & Hospitality
Travel & Hospitality
Market research
Market Research
Retail
Retail
Transportation
Transportation
Manufacturing & Logistics
Manufacturing & Logistics
edutech1
Education Technology
international-organisations-1-hp
International Organisations
credit-rating
Credit Rating

   TOPICS

CATEGORIES
WATCH GENERATIVE AI IN ACTION

WATCH DEMO

Menu-Resources-Generative-AI
map1

Media | Press Releases | Events

ABOUT US
building_multinational_world_global_international_company_business-01
Datamatics Customer Testimonials
did-icon
Datamatics Corporate Social Responsibility
DataLabs
Datamatics Awards and Recognition
Datamatics Alliances & Partners
Datamatics Offices Locations
ESG ICON
Invert-Logo
Contact Us
SALES ENQUIRY
Case Study - Proctoring Support for a US-based examination institute
Case Study

Enhanced Proctoring Support for a US-based examination institute by deploying experienced Remote Proctors, CSRs and TSRs

Client

The client is a non-profit organization that provides professional support and strategic enrolment tools to more than 1300 independent schools.

Industry

Education
Proctoring Support for a US-based examination institute Case Study

Challenges

This assignment was going to be delivered from offshore and involved diverse components ranging from Assessments & Evaluation and examination-related support.

Beyond the core Proctoring solutions offered, the Client was also looking to offshore the customer service functions for course Assessments and Evaluation. Due to the sensitive nature of the work (evaluation for certification & school/college-based application), it required a partner who was reliable, trustworthy, and capable of providing high-caliber agents.

Solution

Beyond its Proctoring services offered, Datamatics hired Customer Service Representatives (CSRs) & Technical Support Representatives (TSRs) and trained them rigorously towards the specific needs of the candidates and also around Test/Assessment compliance, process and policies.

The agents provided review and customer support service to students and applicants. These agents (referred to as proctors/markers) are responsible for checking and auditing the exams. Over 300 agents were hired, trained, and ready to Go Live in under 60 days.

Download Case Study

Impacts
95% Consistent quality score achieved

95%

Consistent quality score achieved
18% Increase in productivity

18%

Increase in productivity
40% Drop-in repeat caller percentage

40%

Drop-in repeat caller percentage within a span of 3 months
9.2 Average CSAT score achieved

9.2

Average CSAT score achieved

Download this Case Study Now

Just fill this form to download the case study.
← Back to Case Studies
datamatics-logo-white

Datamatics Global Services Limited

Datamatics is a Digital Technologies, Operations, and Experiences company that enables enterprises to go Deep in Digital to boost their productivity, customer experience and competitive advantage.
Stay updated with Datamatics

TECHNOLOGIES

OPERATIONS

EXPERIENCES

PRODUCTS

RESOURCES

Copyright © 2024 Datamatics Global Services Limited. All Rights Reserved.
Data Protection Policy | Privacy Policy | Terms of Use | Media | Contact Us