Challenges
The team at OneTouch Direct struggled to meet various client requests using a basic spreadsheet-based reporting system. This affected client satisfaction and the ability of the team to analyze data effectively.
OneTouch Direct encountered frequent data outages caused by its aging hardware infrastructure. These outages disrupted critical data access and processing, impacting the client’s business operations.
OneTouch Direct experienced a complete loss of its Data Warehouse and faced an urgent need for recovery, which included migrating to AWS, rewriting reports, and ensuring quality assurance within a tight timeframe.
