Optimizing EOB Processing For A Fortune 500 Healthcare Giant
Healthcare
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A highly diversified Fortune 500 company into healthcare and well-being business and access to care through networks that include 1.2 million physicians and other health care professionals and approximately 6,500 hospitals and other facilities.
Challenges
The client processed 5000 EOBs per day making it 840,000 per year manually. Their TAT was high and needed to be reduced.
The EOBs were in unstructured format as it came from multiples payers in different format so it was difficult to maintain a standard template and record the data. The client wanted the entire process automated.
Solution
Datamatics implemented its smart workflow solution, Finato for end-to-end processing of the EOBs including receipt of hardcopy EOB documents via fax, mail, and/or carrier, scanning, auto data extraction, validation etc.
Datamatics also implemented TruBot to automated the process of data extraction with fuzzy logic and Artificial Intelligence
