The Challenge: The leading Insurance company wants to expedite insurance claim processing
The client, though a major player in the insurance industry in South Asia, had challenges in processing the claim documents and delivering the claim payouts. The volume of the medical reports accompanying each claim was huge and took much time for data updation, and automation was the only recourse.
The client faced multiple challenges in the unstructured data extraction. The medical reports contained data in different formats that were difficult to ingest and automate using contemporary automation solutions. Besides, extracting data from multiple medical reports from various labs in different formats was time-consuming.
Keying in data repeatedly, in both structured and unstructured formats, took a lot of time. Similarly, case details in free-flowing text were challenging to understand and key in, resulting in typing inconsistencies and errors. Further, the error-prone data entry affected the due diligence and analysis of the claims, resulting in rework, customer dissatisfaction, and delayed payout.
