The Challenge: Delays, Errors, and High Workload
For a leading healthcare giant, verifying patient eligibility was a slow, error-prone process due to the lack of automation. Every document had to be manually processed, leading to frequent data inconsistencies, system errors, and extended turnaround times (TAT).
As verification delays increased, policy issuance took longer, impacting both customer experience and operational efficiency. The high workload on employees further strained resources, making it clear that a scalable, automated solution was needed to streamline the verification process.
