The Challenge: A Race Against Time
For a leading insurance provider, efficiency was everything. As customer demand surged, so did the pressure to generate policy documents accurately and on time. However, the company’s manual process for creating policy documents was not only time-consuming but also prone to human errors. With raw data flowing in from multiple sources—often in inconsistent formats, standardizing and validating this information became a daunting task.
The company faced a critical deadline: all policy data needed to be validated, standardized, and uploaded into their system before 11:30 PM each night. This tight window was essential for triggering the batch process required to generate policy documents.
However, with increasing volumes of data and manual intervention slowing things down, delays were becoming frequent, impacting customer satisfaction and operational efficiency. The company needed an intelligent, automated solution that could handle high volumes of unstructured data, eliminate errors, and streamline the policy document creation process.
