The Challenge: Sluggish Approval Process
The leading bank struggled to manage the overwhelming volume of credit limit extension requests it received daily. Each request required meticulous data entry and validation against an approval matrix—any errors could have serious financial consequences, affecting both the bank and its customers.
The process relied on manual email reviews, where employees had to read, interpret, and cross-check requests before granting approval. This not only led to delays and inconsistencies but also placed significant strain on banking teams, making real-time credit limit extensions nearly impossible.
With customers expecting instant financial services, the bank urgently needed a faster, more accurate, and scalable solution to eliminate errors, improve productivity, and enhance customer trust.
