The bank manually maintained records of items couriered or posted to their customers in an Excel file and faced major problems in the back-tracking of items. The process had a third party dependency where FTEs daily logged in to the courier sites to capture the AWB status. This process was error prone and resulted in high overheads.
Solution
Datamatics implemented a Robotic Process Automation solution, by using its proprietary product, TruBot. The multi-bot architecture was programmed to daily log in to third-party courier sites and capture the details in the Excel file.
