The Challenge: Fare Collection Complexity
Lucknow Metro, the backbone of urban transit in Uttar Pradesh’s capital, has been a game-changer for commuters. As the network expanded and ridership soared, the existing fare collection system struggled to keep pace.
Long queues at ticket counters, delays in transactions, and inefficiencies in fare reconciliation were becoming major bottlenecks. The challenge wasn’t just about speed; it was about ensuring a seamless, cashless, and hassle-free experience for millions of daily commuters while maintaining operational efficiency.
To sustain its commitment to world-class urban mobility, Lucknow Metro needed an advanced Automated Fare Collection (AFC) solution that could streamline ticketing, reduce human intervention, and improve revenue management.
