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TRAVEL & TRANSPORTATION

Embracing Digital Transformation And Digital Culture

EMBRACING DIGITAL TRANSFORMATION AND DIGITAL CULTURE

The travel and transportation industry is undergoing constant transformation, fueled by the rapid advancement of digital technologies and innovative business models. From community-driven platforms for booking unique travel experiences to ride-sharing apps reshaping traditional transportation, these disruptions are redefining the industry. Enterprises are leveraging digital tools to gain deeper market intelligence, understand customer behavior, and competitively price their services.

Datamatics partners with some of the world’s leading travel and transportation brands to harness the power of digital, empowering them to redefine customer engagement and maximize ROI. By utilizing cutting-edge technologies, Datamatics helps businesses deliver personalized customer experiences, enhance decision-making, and improve collaboration across teams and partners.

Datamatics enables travel and transportation enterprises to adopt digital solutions across the entire customer journey. This includes online booking for multi-modal travel routes, seamless integration of various transportation modes, and efficient last-mile connectivity. Comprehensive services such as payment processing and receipt generation ensure a smooth and unified travel experience for customers.

With robotic process automation (RPA), artificial intelligence (AI), and machine learning (ML) at its core, Datamatics’ chatbot solutions are designed to enhance the efficiency of transportation providers, state tourism boards, and travel agencies. These intelligent solutions, deployed on key platforms, seamlessly integrate a vast ecosystem of interconnected travel and transportation partners, delivering operational excellence and enhancing the customer journey at every touchpoint.

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DATAMATICS OFFERINGS

Robotic Process Automation (RPA) Solutions for Travel and Hospitality Industry

Robotic Process Automation - TruBot

Increase productivity, accuracy and speed with TruBot, an enterprise-grade, multi-skilled bot

Improve the scope of automation by integrating with a plethora of technologies such as intelligent data capture, artificial intelligence/machine learning, analytics, streaming media, etc.

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Finance & Accounting solutions for Travel and Hospitality Industry

Finance & Accounting

Streamline and automate your organization’s CFO back-office operations with finance & accounting solutions

Generate a healthy cash flow, have a better financial control through insights and forecasts, as well as adopt a highly systematic approach to maintain accurate documents for financial auditing

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Technology solutions for Digital Transformation in Travel & Hospitality Industry

Technology

Transform your digital landscape to become more agile and scalable with the use of state of the art technology solutions in enterprise portals, enterprise content management, cloud, etc.

Improve accessibility, productivity, and customer satisfaction through anytime anywhere access in a safe and secure environment

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Digital Experience solutions for Travel & Hospitality Industry

Digital Experience

Enable customers to adopt ‘mobile first’ approach for enhanced customer experience

Offer differentiated and human centric digital experience as well as life time value with connected digital experiences to customers

Scale the digital maturity curve faster and improve speed to market with pre-built digital frameworks

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Business Intelligence & Data Visualization solutions for Travel & Hospitality Industry

Business Intelligence & Data Visualization - TruBI

Improve real-time decision making capability through intelligent data processing and analytics by using high volumes of data stored in cloud, data lakes and other data management systems

Use intelligent pattern mining and analysis to track customer preferences and accordingly cross sell and upsell services

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Business intelligence (BI) tool offers Multi-Dimensional View

Research and Analytics

Enhance your business by gaining insights and informed decisions through a better understanding of your consumers' needs and wants, their purchase behavior and path-to-purchase journeys across both digital and offline touchpoints.

Conduct Secondary Research around global trends and macro-economic parameters

Perform end-to-end customized research & intelligence around Competition, Consumer & Market trends right from survey programming, data collection and data processing to insights, analytics, reports and dashboards

Build advance analytics models, such as seasonal demand forecasting, price elasticity, customer segmentation, product/ service bundling effectiveness, customer satisfaction, market mix modeling, need gap analysis, etc.

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Customer Support solutions for Retail & e-commerce industry

Contact Center Transformation

Improve customer experience with superior customer interactions across the various touchpoints. Omnichannel customer management solutions provides consistent and effective customer support to enhance their satisfaction and loyalty

Leverage state of the art digital customer management solutions like AI/ ML based chatbots, Auto IVR, RPA, NLP, deep analytics, etc. for strategic competitive advantage

Build customer management solutions, such as lead generation & acquisition, customer service, booking support, online support, dispute resolution, collections, etc.

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