|    Careers    |    Press Releases    |     Events    |     Investors    |     Contact Us
Sales Enquiry

Datamatics.AI

Enterprise
Platforms

Digital
Transformation

Digital
Assurance

Automatic Fare Collection

Digital
Finance

Automation

Datamatics
FINATO
AI-powered Finance Transformation

Digital Content
MegaMenu-top10-Global-Vendors

Contact Center Transformation
Digital-first Contact Center Services

Digital Proctoring

Research & Analytics
MegaMenu-superCX
TruBot - Robotic Process Automation (RPA)
Robotic Process Automation
TruCap - Intelligent Document Processing (IDP)
Data Capture With AI/ML
TruBI - Business Intelligence (BI) & Data Visualization
Business Intelligence & Data Visualization
TruAI - Text Analytics & Pattern Detection Platform
Text Analytics & Pattern Detection Platform
TruFare - Automated Fare Collection (AFC) system
Automatic Fare Collection
Digital-Workplace-logo
Datamatics Digital Workplace
Trade Finance - Smart Business Accelerator for Trade Finance
Smart Business Accelerator for Trade Finance
datamatics-finato
CFO Backoffice Transformation
Banking & Financial Services
Banking & Financial Services
Manufacturing & Logistics
Manufacturing
logistics
Logistics
Healthcare
Healthcare
Insurance
Insurance
artificial_intelligence_brain_technology-1-1
Technology
Travel & Hospitality
Travel & Transportation
Credit Risk Scorecards-01-1
Credit Rating
international-organisations-1-hp
International Organisations
Retail
Retail
edutech1
Education
Market research
Market Research

   TOPICS

CATEGORIES
WATCH GENERATIVE AI IN ACTION

WATCH DEMO

Menu-Resources-Generative-AI
map1

Media | Press Releases | Events

ABOUT US
building_multinational_world_global_international_company_business-01
Datamatics Customer Testimonials
did-icon
Datamatics Corporate Social Responsibility
DataLabs
Datamatics Awards and Recognition
Datamatics Alliances & Partners
Datamatics Offices Locations
ESG ICON
Invert-Logo
Contact Us
SALES ENQUIRY
Improved Customer Service Quality For A Fastest Growing Multi-Channel E-Retailer - Case Study
Case Study

Improved The Customer Service Quality For A Fastest Growing Multi-Channel E-Retailer

Client

A fast growing e-retailer in UK

Industry

Retail 
Augmented-Reality-based-mobile-app-to-create-immersive-user-experience-for-online-furniture-store

Challenges

The client wanted to improve customer service quality. The client lacked efficient customer service resources and wanted to provide exceptional customer service to an ever growing base of the client’s customers, which is essential for growth of an digital marketplace business, on a scalable platform.

Solution

Datamatics helped the customer build a common customer service infrastructure to handle omni-channel customer service (phone, chat, and email support) and reduce issues related to service and scalability.

Download Case Study

Impacts
98.33% Increase in quality output - Customer Service Case Study

98.33%

Increase in quality output
Improved live chat answer response to 98% - Customer Service Case Study

98%

Improvement in live chat answer response
Reduced email TAT to 4 HRS - Customer Service Case Study

4 hrs

Reduction in email TAT
Feedback Rating on Amazon virtual market place to 5.0

5.0

Improvement in feedback rating on virtual market place

Download this Customer Service Management Solutions Case Study Now

Just fill out this form to download the case study.
← Back to Case Studies
datamatics-logo-white

Datamatics Global Services Limited

Datamatics is a Digital Technologies, Operations, and Experiences company that enables enterprises to go Deep in Digital to boost their productivity, customer experience and competitive advantage.
Stay updated with Datamatics

TECHNOLOGIES

OPERATIONS

EXPERIENCES

PRODUCTS

RESOURCES

Copyright © 2024 Datamatics Global Services Limited. All Rights Reserved.
Data Protection Policy | Privacy Policy | Terms of Use | Media | Contact Us