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Real success stories of how real customers are benefitting from Customer Experience

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Case Study

A Leading Lifestyle Fashion Brand Improved its Issue Resolution, Enhanced NPS & Refund Processsing with Automation

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Case Study

A Leading Global Software Provider Increased First Call Resolution to 88% with Omnichannel Support

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A Premier International Airfare Travel Platform in North America Improves Customer Experience and NPS Through Omnichannel Transformation

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Datamatics Increases the Efficiency of HR and Payroll Activities of a Global Technology Company

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Enhanced Operational Processes and cost optimization through Customer Support Engagement

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Enhanced Proctoring Support for a US-based examination institute by deploying experienced Remote Proctors, CSRs and TSRs

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Successfully handled the high Volumes and Sensitivities involved in Proctoring for Secondary School Tests for students aged 5–11

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Transform into an AI-at-the-Core Contact Center and unlock the CXM value_thumbnail

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Transform into an AI-at-the-Core Contact Center and unlock CXM value

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Achieve Customer Experience Excellence with Generative AI

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Leverage the Human-AI Convergence in Customer Management

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Upcoming Trends in the Contact Centers and Customer Experience Management (CXM)

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Data and Customer Management Strategy – The AXIS Approach

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Improve Proctor To Candidate Ratio by 500%

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What is Remote Proctoring? How has it evolved?

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Customer Experience… the way you want it.

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Evolving Contact Centers into ‘Profit Centers’

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Differentiate and enable better Customer Experience the way you want with Domain, Digital and Data prowess

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Differentiate and enable better Customer Experience the way you want with Domain, Digital & Data prowess

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Enabling superior customer experience with Customer Management Solutions

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Improving productivity of online examination services

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Improving Customer Conversation Ratio

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Delivering Superior Candidate Experience

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Innovations in Remote Proctoring Services

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Differentiators of Datamatics Remote Proctoring Services

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How is a SUPER PROCTOR better than a standard proctor?

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Customer Experience The Way You Want It Powered By SuperCX

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Transforming Healthcare with Datamatics CMS

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Customer Experience the way you want it powered by AI

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Customer Management Solutions for the Retail Industry

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Customer Management Solutions for the Insurance Industry

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Customer Management Solutions for the Fintech Industry

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Analyst Report

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Analyst Report

Leaders in the Quadrant Knowledge Solutions SPARK Matrix for Contact Centre Outsourcing Services 2024

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AI, the double-edged sword?

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Humanizing the Digital 2.0 – AI at the Core of CX

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PROCTORING 2.0 : Raise the satke with super proctors

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Humanizing the Digital

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Proctoring 2.0 – Life after the Pandemic

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Jason Fill, CEO / CTO, Smarter Services shares his experience with the implementation of Datamatics' systems

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Jennifer Pletz, Director, Smarter Services shares his experience with the implementation of Datamatics' systems

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Raashid Siddique, President, Global Operations at PSI share his experience on working with Datamatics

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Caio Yoshida, Director of Operations, Neusoft share his experience of working with Datamatics

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Rohan Parikh, Vice President, Online Assessments at PSI share his experience on working with Datamatics

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Case Studies

A Leading Lifestyle Fashion Brand Improved its Issue Resolution, Enhanced NPS & Refund Processsing with Automation

A Leading Global Software Provider Increased First Call Resolution to 88% with Omnichannel Support

A Premier International Airfare Travel Platform in North America Improves Customer Experience and NPS Through Omnichannel Transformation

Improved The Service Quality For A Fastest Growing Multi-Channel E-Retailer

Improved Qualified Leads By Three Folds For A Leading Telecom Company

Increased Productivity for a UK Based Examination Institute

Datamatics Increases the Efficiency of HR and Payroll Activities of a Global Technology Company

Enhanced Operational Processes and cost optimization through Customer Support Engagement

Enhanced Proctoring Support for a US-based examination institute by deploying experienced Remote Proctors, CSRs and TSRs

Successfully handled the high Volumes and Sensitivities involved in Proctoring for Secondary School Tests for students aged 5–11

White Papers

Transform into an AI-at-the-Core Contact Center and unlock CXM value

Achieve Customer Experience Excellence with Generative AI

Leverage the Human-AI Convergence in Customer Management

Upcoming Trends in the Contact Centers and Customer Experience Management (CXM)

Data and Customer Management Strategy – The AXIS Approach

What is Remote Proctoring? How has it evolved?

Thoughtcasts

Customer Experience… the way you want it.

Evolving Contact Centers into ‘Profit Centers’

Differentiate and enable better Customer Experience the way you want with Domain, Digital & Data prowess

Enabling superior customer experience with Customer Management Solutions

Improving productivity of online examination services

Improving Customer Conversation Ratio

Delivering Superior Candidate Experience

Innovations in Remote Proctoring Services

Differentiators of Datamatics Remote Proctoring Services

How is a SUPER PROCTOR better than a standard proctor?

How can you embrace AI to deliver superior candidate experience?

What is next in Remote Proctoring, upcoming trends in the industry?

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Analyst Report

Leaders in the Quadrant Knowledge Solutions SPARK Matrix for Contact Centre Outsourcing Services 2024

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