In the dynamic & ever-evolving landscape of customer experience, technology & AI play a transformative role in ensuring agent efficiency and customer satisfaction. Datamatics AI-powered CX offerings help transcend traditional contact centers to future-ready digital contact centers that are customer-centric; backed by ‘Super Agents’ with AI at its core. Datamatics delivers CX solutions powered by AI for creating customer delight, driving customer loyalty, and triggering revenue growth. Datamatics teams leverage the AI-human synergy to deliver smarter solutions across the board, including sectors such as healthcare, e-commerce, manufacturing, travel, financial institutions, and more. The AI-driven CX solutions service an omnichannel and multi-language environment by leveraging nuanced Customer Management strategies across each customer journey. Datamatics humanizes the digital and digitizes the human with Responsible AI to drive Customer Service Excellence and lower the TCO at the same time.
Leverage AI to break down silos and provide a cohesive, personalized, and unified experience at every touchpoint in the journey. From Unified Workspace, Virtual Assistant, AI-based Security and Compliance, Smart Bots, and Content Mining to Real-time insights extraction, we provide a holistic customer-centric experience every time the customer interacts with the brand.
De-risk with our AI-backed operational management framework – EQUIP (Engage, Qualify, Unify, Infuse, and Propel) that ensures a smooth transition from initial engagement to fully realized operational efficacy. From Training, Automated Quality powered by AI to Agent Assist make every agent-customer interaction efficient and effective.
Empower agents with data-driven insights for decision-making, adapt to customer expectations, and respond proactively. Enable actionable insights with Voice of Customer, Customer Satisfaction, Sentiment Analysis, Trend Analysis, Operational Data Insights to AI-assisted analytics.
Automate workflows with high accuracy, free-up resources from repetitive tasks, minimize the need for manual data entry, exception management, and quality checks with TruBot RPA and TruCap+ IDP
How does AI boost Contact Centers and Customer Management?
Responsible AI benefits Contact Centers and the humans, at large, by augmenting their data-driven work processes. The Human-AI synergy helps Contact Centers deliver personalized solutions at a faster pace and generate customer delight. The synergy accelerates data-driven processes in all domains and helps deliver impeccable Customer Management solutions.
How can AI deliver better Customer Experiences?
The Human-Responsible AI synergy helps build good quality data that fuels algorithms to generate accurate and personalized recommendations along the customers’ purchase journey. AI and good quality data help deliver better Customer Management Solutions and Customer Experiences.
How can AI deliver personalized Customer Experience and create Customer Loyalty?
Responsible AI helps accurately monitor customer behaviour and purchasing habits. Good quality data that is curated and connected to build Connected Data repositories help deliver personalized customer experience and hence generate customer loyalty over a period of time.
How can AI reduce costs for Contact Centers?
Human – Responsible AI – Data synergy generates smarter insights for delivering Customer Service Excellence. At the same time it helps handle more calls per agent and accelerates processes. As a result, the synergy reduces the overall costs related to Contact Centers.
